Have you thought about surveying your user community, but just don't know where to begin? Have you asked yourself what you want to find out when you send surveys or what the best tools are? This session features content and speakers to help you gather meaningful feedback from your user community. You'll be coached on how to analyze feedback and leverage this valuable information to shape and define your roadmap. And you'll also walk away with best practices on how to effectively utilize your user community to drive innovation with Salesforce CRM Ideas.