Engagement Manager

Location(s):
New York, NY
Short Hills, NJ
San Francisco, CA - HQ
 
Description: Salesforce.com is the enterprise cloud computing company. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning customer relationship management (CRM), has revolutionized the ways that customers manage and share business information over the Internet. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment ten years ago to a company described by Barron’s as “the fastest growing business software company in the world.” With more than 3,000 employees, over $1B in annual revenues, and over a million users worldwide, we are proud to contribute to the success of companies of all sizes, in all industries, around the globe. According to Gartner, 25% of all software will be deployed via the cloud computing model by 2011. No matter how you slice it, the future of software is cloud computing. Consider joining the cloud computing leader, Salesforce.com, and be part of the team that is creating this future.

The Engagement Manager plays a critical role in ensuring both continued revenue growth for the services practice and successful customer engagements during the solution deployment. The Engagement Manager is an integral part of the sales cycle, selling our services capacity, and also provides oversight during deployments to mitigate project risk, manage project economics and engage with customers at an executive level.

Responsibilities:
  • Support the sales pipeline for the territory.
  • Achieve and exceed monthly and quarterly bookings targets for the territory.
  • Manage executive level client relationships and provide team oversight while your practice members are delivering projects.
  • Team effectively with other parts of the organization, including Customer Success Managers, Support and Product Management to address and resolve customer issues.
  • Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, etc.
  • Collaborate with salesforce.com-certified service partners for engagements within the territory
  • Travel regularly (up to 50%) within the territory and occasional travel outside the territory.


Required Skills/Experience:
  • Bachelors Degree required, Advanced Degree strongly preferred.
  • Strong written and verbal communication skills, executive level presence and experience in facilitation.
  • 10 - 15 years experience delivering consulting services, including involvement in selling services
  • 7-10 years of enterprise level project management experience (SOWs, contract management, risk management, staffing)
  • 2-5 years CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
  • 1-2 years P&L responsibilities related to specific projects
  • Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support


Desired Skills:

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