Applications

Public Sector Solutions


Join the On-Demand Revolution

Government agencies are being asked to improve efficiency and effectiveness at the same time; in other words, to do more with less.

Q: How can you provide world-class customer service or improve revenue collection with inefficient paper-based processes and stove-piped legacy IT systems? 

Q: How do you collaborate and share information across agencies when you face massive data breaches and dismal security report cards? 

Q: How do you drive better social outcomes as your budget shrinks, your workforce retires, and your IT infrastructure becomes obsolete?

A: You do it by embracing a whole new approach to information management, software-as-a-service (SaaS), just as the private sector has done, faster than anyone ever expected.

 

Focus on Your Core Mission

With no software to install and no hardware to manage, SaaS solutions benefit both program and IT staffs by providing freedom from the cost and worry of infrastructure procurement, maintenance, and upgrades. When you trust your on-demand provider, you’re free to focus on your core mission.


Collaborate Across Organizations

Leading government agencies are creating innovative solutions to complex public sector problems by forming networks of partners and stakeholders and focusing them on common goals. These collaborative government networks can include federal agencies, state and local governments, industry, non-profits, and academia. And they require an information architecture that is secure and scalable enough to support cross-agency processes and information sharing, and yet flexible and extensible enough to grow and adapt in an environment defined by rapid change and great uncertainty. 

To this end, government agencies around the world are assessing service-oriented architectures (SOAs) and planning shared services initiatives. But why reinvent the wheel? The Internet is the universal SOA. The Business Web™ is the universal shared services platform. And salesforce.com is bringing all the benefits of The Business Web to government.


Innovate, Don’t Babysit Infrastructure

According to Gartner, "Eight out of 10 dollars you spend in IT is dead because, while it is keeping the lights on, it isn't directly contributing to your business growth or to enhancing your competitive advantage." ["The 2006 Gartner Symposium Keynote: IT Must Think Differently, Act Differently and Be Different to Drive Business Growth," by Mark Raskino, et. al., October 19, 2006.] With no software to install or upgrade and no hardware to house and manage, salesforce.com frees IT to be more innovative, responsive, and strategic for the organization. And the same ease of use that makes Salesforce CRM so well-loved by business users provides IT organizations with unsurpassed ease of customization, integration, and administration. So techies love Salesforce CRM as much as end users do.


Improve Public Service

Salesforce.com’s flagship Salesforce CRM solutions empower government to manage people and processes more effectively, thus improving customer service, case management, outreach, and the overall experience of constituents and employees. Bringing the right information to the right place at the right time gives government a single view of the constituent—and constituents a single view of government.

Protect Data and Privacy

Serving the public includes protecting data and privacy. But data security is not your core competency. With the increasing cost and complexity of maintaining state-of-art data security, and with most data breaches occurring on-premises, typically via lost or stolen equipment, the world's most demanding cybersecurity customers, including Fortune 50 financial services institutions and cybersecurity providers themselves, trust their most sensitive and critical data to salesforce.com.


Salesforce Applications, the Force.com Platform, the and Force.com AppExchange

Salesforce.com is the SaaS pioneer. More users log in to Salesforce CRM each day than all other on-demand vendors combined. Our solutions are used by public sector organizations of all kinds:

Government Segments Functional Programs
  • Economic Growth & Development
  • Transportation
  • Housing
  • Education
  • Finance & Treasury
  • Health and Human Services
  • Agriculture
  • Science & Technology
  • Trade & Diplomacy
  • Political & Advocacy Groups
  • Non-Profits
  • Constituent Services
  • Citizen and Partner Portals
  • Case Management
  • Outreach Campaigns
  • Event Management
  • Technology Transfer
  • Incident Management
  • Recruiting
  • Project Management
  • Grants Management
  • Custom Application Development
  • IT Consolidation & Shared Services

 

With salesforce.com’s Force.com AppExchange, agencies can extend their solutions with point-and-click ease. And now with the Force.com platform and Force.com Apex Code programming language, agencies can even create their own unique on-demand applications to meet their specific organizational needs.