Service & Support

The SaaS Revolution in Customer Interaction

Why are leading companies like Corporate Express, Misys, and Qualcomm moving their call centers to Salesforce CRM? It’s all about speed. And flexibility. And they’re not alone. Gartner says that, “by 2013, at least 75% of customer service centers will use a form of Saas.” [1]

As a customer service executive, you live the frustration of systems that don't talk to each other every day. Systems that are stuck in the mud because of outdated client/server technology.  And even worse, your customers do, too.

End the pain now. And we mean now. With SalesforceCRM, you can have a modern, multichannel service operation up and running in weeks. And as you grow or change, your systems will evolve right along with you.

It's no wonder Salesforce CRM has become the fastest-growing application among call centers and support teams of all sizes.

 

Customer Portal: Make Self-Service the Preferred Destination

Don’t be satisfied with mere call deflection. Engage your community in online conversation and turn customers into evangelists.
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Call Center: Make Every Agent Successful

Happy agents mean happy customers. The simplicity and power of Salesforce CRM give your agents everything they need to be productive and successful.
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Knowledge Base: Find Just the Answer You Need, and Nothing You Don’t

Deliver the right answer the first time, every time, through both call center and self-service channels.
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Force.com: A Common Platform for Constant Change

Meet changing customer needs of anytime, any channel service. React to evolving business demands with the speed, flexibility, and scale of the world’s most trusted multitenant platform.
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 [1] Gartner, Inc., "Magic Quadrant for CRM Customer Service Contact Centers, 2008," 19 March 2008, Michael Maoz.