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Empowering Your Service Organization
Effective customer service benefits everyone—customers, agents, supervisors, and your company’s bottom line. Customer service automation is easy with Salesforce’s sophisticated tools designed to help streamline complex customer service processes, automate workflow, and increase service quality and consistency.
Knowledge Management
Think about all the information and expertise everyone in your organization possesses. With Salesforce, you can build a central repository of all that valuable information so that your customer service agents—and your customers—have tried-and-true solutions at their fingertips.
Case Management
Salesforce automated customer service tools ensure that customers get top-notch service quickly. Support queue capabilities enable individuals and groups to review, escalate, and route customer inquiries as appropriate.
Contact Management
Having a 360-degree view of each customer and contact enables you to acquire deep knowledge of every account to provide a superior customer experience at each interaction.
Activity Management
Resolving issues quickly is critical to keeping customer satisfaction levels high. The activity management features of salesforce.com’s CRM solution help keep your agents organized and focused on closing cases efficiently and accurately.
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