Premier Support: For a fast response and resolution

Some things just can’t wait for business hours. And now they don’t have to.

For a response within 2 hours, 24/7, get Premier Support. You’ll be routed to a priority phone queue to a representative for personalized service. Think of him or her as your quarterback—together you’ll lead your team to success. You get:

• Fast response and problem resolution, around the clock and around the world.
• The most knowledgeable service representatives in the industry, ready to tackle your toughest challenges.
• Direct routing to an expert who’s highly proficient in the issue you’re having.
• Developer Support
• And, if you have more than 50 licenses, a designated representative who knows your business and your installation. You also get a yearly “health check” to prevent problems—and to help you get the most from Salesforce CRM and Force.com.

Premier Support includes Developer Support

Expand your coding capabilities without adding staff and make your developers more productive. Get the details in the Developer Support datasheet.

App Extensions for fast, targeted customizations

We'll build fully tested Force.com triggers and customizations for you, from scratch. Find out more in the Force.com App Extensions datasheet.

Custom integration services to get the most from all your data

Salesforce.com offers custom integration services to meet any integration need. For details, check out the Custom Integration Support datasheet. For complete information about Premier Support, see the Basic and Premier Support  datasheet.

Note: Premier Support with Administration is included with Salesforce CRM Unlimited Edition. For other all other editions—to get the fast, personalized service of Premier Support, contact us.